FAQ
Who are PAYEback?
More Questions?
At PAYEback, we aim to make understanding your potential work-related expense claim as simple and straightforward as possible. We know the tax rebate process can feel confusing, so we’ve compiled a list of frequently asked questions to help guide you through each step.
Whether you’re wondering who could be eligible, what expenses may qualify, or how our process works, you’ll find the answers here. If you can’t find what you’re looking for, feel free to get in touch and we’ll talk you through your options in more detail.
A tax return is a form used to report your income and certain expenses to HMRC. It provides an overview of the taxable income you’ve received and any allowable costs that may reduce the amount of tax due.
A tax refund is money HMRC may repay if you’ve paid more tax than you were required to. Overpayments can happen for several reasons, and you may need to submit the relevant information to HMRC to support any potential claim.
Rebates from HMRC may be available to individuals who have paid too much tax, including in relation to certain work-related expenses. HMRC defines a tax rebate as “a refund of tax when the liability is less than the tax paid.”
If you drive for work and your employer does not fully reimburse your travel costs, you could be eligible to claim tax relief. HMRC does not automatically refund overpaid tax for work-related expenses, which means you may need to take action to have it reviewed. In most cases, claims can only relate to the previous four tax years.
In addition to business travel, there are other expenses that may qualify, including uniforms or specialist clothing, tools, accommodation, training, and more, depending on your individual circumstances and HMRC criteria.
The registered HMRC tax agents we work with can support you in exploring your options with a short telephone call.
This depends on your individual circumstances. In most cases, you can review claims relating to the previous four tax years.
The registered HMRC tax agents we work with can assess your potential eligibility following a short call, and we can provide you with an estimated calculation. Get in touch to arrange a convenient time to speak.
We focus on keeping the process clear and efficient at PAYEback, with regular updates so you always know where things stand.
It can take a few weeks to gather the required information to support your potential claim, some of which is obtained directly from HMRC.
Once the registered HMRC tax agents we work with submit the claim, HMRC typically takes around 8–10 weeks to process it, subject to their timelines. When the rebate is received, it will be transferred to your bank account, minus the agreed fee.
You may be able to claim tax relief on business mileage if your employer has not fully reimbursed you. HMRC’s approved mileage rates are up to 45p per mile for the first 10,000 business miles in a tax year and 25p per mile thereafter.
In most cases, you can review mileage claims relating to the previous four tax years, so you could be eligible if a previous employer did not fully reimburse the approved allowance.
You may be able to apply for tax relief on business travel expenses for any vehicle you’ve used for work, provided the travel was necessary for your job and was not fully reimbursed by your employer. Eligibility will depend on your individual circumstances and HMRC criteria.
PAYEback specialises in supporting taxpayers to understand and review potential overpaid tax with HMRC.
The registered HMRC tax agents we work with can help you explore your options through a short, no-obligation telephone call at no cost.
Yes, this is because there is still a cost to you when charging and using an electric vehicle for business travel. You may be able to claim tax relief where those costs have not been fully reimbursed by your employer, subject to HMRC criteria.
The registered HMRC tax agents we work with can help you review your circumstances and calculate any potential entitlement.
You may be able to apply for tax relief on work-related mileage where you have not been fully reimbursed by your employer, subject to HMRC criteria.
The registered HMRC tax agents we work with can help you accurately calculate any potential entitlement based on your individual circumstances.
HMRC’s approved mileage rates are up to 45p per mile for the first 10,000 business miles in a tax year for cars and vans, and 24p per mile for motorcycles. Many employers reimburse mileage, but not all pay the full approved amount.
PAYEback, together with the registered HMRC tax agents we work with, supports taxpayers in reviewing whether they may be eligible to claim tax relief where the full mileage allowance has not been reimbursed.
Yes, we do offer a referral programme — and we love when our customers share their experience with friends, family, colleagues and connections.
For every person you refer who goes on to receive a paid tax rebate through PAYEback, we’ll transfer £50 directly into your bank account. If you successfully refer five people, you’ll receive an additional £100 bonus as a thank you.
Full terms and conditions apply.
Our service operates on a no win, no fee basis, with no upfront payment required.
If a rebate is successfully received from HMRC, we charge 30% + VAT of the rebate amount at the point it is paid to you, in line with our agreed terms.